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Conversion errors
Conversion errors
Tell me about Conversion errors?
Conversion errors are possible problems can occur when converting a PDF to a zkimmer document.
Conversion engine tried but gave up
This error occurs when zkimmer has tried converting your PDF three times. We can't seem to find out what's wrong with it. Please try again and if the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
File is not a proper PDF
It appears that the file you're trying to convert is not a proper PDF. Try opening it with a PDF reader (such as Adobe Reader). If you can't open it, try creating the PDF again with whatever software you were using. When the document looks right in a PDF reader, try uploading it again to zkimmer. If the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
PDF is more than 500 pages
The PDF you are trying to convert is above our 500 page limit. Consider splitting up your document into smaller PDFs (less than 500 pages), otherwise we won't be able to convert it for you. If the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
PDF is encrypted
The PDF you are trying to convert is encrypted. Encryption means that the document is protected by a password or some other form of access restriction. Please remove the encryption and try again. If you haven't actively encrypted your PDF, there might be a default encryption in the software you used to create the PDF. Try to switch off this encryption (look for 'PDF options' or similar) and create the PDF again. If the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
PDF version is lower than v1.0
The PDF version you are trying to convert is not supported by zkimmer. We support versions 1.0-1.5 (both extremes included). You will have to change the format of your PDF to version 1.0-1.5 (preferably v1.5). You can probably do this with whatever software you were using to create the PDF (look for 'Compatibility', 'PDF options', or similar). Once you've saved your PDF in version 1.5 or earlier, try uploading it again to zkimmer. If the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
PDF version is higher than v1.5
Your document is labeled 'Warning' because the PDF version you have converted is not fully supported by zkimmer. We support versions 1.0-1.5 (both extremes included). Still, your document may look all right, be we cannot guarantee it. You may have to change the version of your PDF to 1.0-1.5 (preferably v1.5). You can probably do this with whatever software you were using to create the PDF (look for 'Compatibility', 'PDF options', or similar). Once you've saved your PDF in version 1.5 or earlier, try uploading it again to zkimmer. If the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
PDF content is too complex
The PDF you are trying to convert appears to be too complex, i.e. has too many different fonts, page elements etc. In this case, zkimmer is unfortunately dependent on third party software that has its limitations. However, we are trying to work around the problem, so please try again later.
Completely unknown error
We don't know exactly what causes this conversion error, but we're getting smarter by the hour so maybe we'll figure it out. Please try again, and if the problem persists, consider emailing your document to support at zkimmer dot com along with any relevant details you might have.
Other conversion problems
Please check out PDF help.
